Reference

Explore Our Account Terms Before You Start

These terms and conditions govern your account on hoki78 daftar, covering everything from how your deposits via DANA, OVO, GoPay and QRIS are processed, to how withdrawals are…

Account Eligibility Depends on Local LawDeposits: DANA, OVO, GoPay, QRISWithdrawal Verification RequiredAccount Security Is Your Shared ResponsibilitySupport Available 24/7
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hoki78 daftar Explore Our Account Terms Before You Start
TERMS CONTACT PATHS

Start a Conversation About These Terms

If any clause in these terms is unclear or you believe your account has been handled inconsistently with what is written here, reach out through one of the channels below. Our support team operates around the clock and can escalate policy disputes to our compliance desk within one business day. We document all policy-related queries so every question you raise is traceable.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly from your account dashboard. Use this channel to raise an immediate terms-related question and receive a written record of the response within the session.

Email Support

Send detailed terms or dispute queries to our support email. We acknowledge within 2 hours and issue a full written response within one business day, with a case reference number attached.

WhatsApp Desk

Reach our policy team via WhatsApp for account-specific terms questions. Operating hours are 08:00–24:00 WIB. Ideal for attaching screenshots of account activity you believe conflicts with stated terms.

HOW WE HANDLE POLICY

Open Your Account Knowing How We Protect It

Our approach to account management under these terms is built on measurable actions, not abstract promises.

Data Retention

We retain your account data for as long as your account is active and for a defined period after closure, consistent with applicable law. You may request a summary of the data we hold by contacting support via live chat or email at any time.

Cookie Policy

We use session and preference cookies to keep your account logged in and to remember your lobby settings across devices. No third-party advertising cookies are dropped without your explicit consent at the cookie banner on first visit.

Account Security

Your account password is hashed and never stored in plain text. We require email verification at registration and send an SMS alert to your registered number whenever a login occurs from a new device or location.

Withdrawal Verification

Every withdrawal request is matched against your registered DANA, OVO, GoPay or QRIS wallet before processing. If the wallet name does not match your registered account name, the request is paused and you are contacted within one hour.

Account Closure Requests

You may request full account closure at any time through live chat or email. We process closure requests within 48 hours and send a confirmation to your registered email. Any pending withdrawal is completed before the account is deactivated.

Terms Update Notification

When these terms change materially, we send a notification to your registered email at least 7 days before the updated version takes effect. You will also see an in-lobby banner prompting you to review the changes before your next session.

Switch to the FAQ If You Need Fast Answers

These are the questions we receive most often from people in Indonesia — including from Surabaya — who want to understand their rights and obligations before committing to an account. Each answer is written to match what is actually in these terms, not a paraphrased summary.

These terms apply to every person who opens an account on hoki78 daftar, where local law permits. Access to games, payments and account features depends on local law and the information you provide at registration.

Yes. Contact our support team via live chat or email with your registered account name and we will compile a data summary within 5 business days. There is no charge for a first request within any 12-month period.

We send an email to your registered address at least 7 days before material changes take effect. An in-lobby banner also appears on your next login. Continued use of your account after the effective date constitutes acceptance of the updated terms.

Yes. All payment activity — including deposits and withdrawals via DANA, OVO, GoPay and QRIS — is governed by these terms. The wallet name you register must match your account name; mismatches pause the transaction until verified.

Raise a formal dispute via our email support channel with your account ID and a description of the decision you are disputing. We acknowledge within 2 hours and escalate to our compliance desk, issuing a written outcome within one business day.

We may suspend an account if there is evidence of a terms breach, including providing false registration details or activity inconsistent with stated terms. You will receive an email explaining the reason and the steps available to you to respond.

Contact live chat or email support, confirm your identity and request permanent closure. We process the closure within 48 hours and send a confirmation email. Any balance eligible for withdrawal is processed to your verified DANA, OVO, GoPay or QRIS wallet first.

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